Last updated: October 2026
Raidho bv attaches great importance to your privacy. This statement explains which personal data we process when you visit our website or contact us, why we do so and what rights you have. We process your data in accordance with the General Data Protection Regulation (GDPR).
Who is responsible?
Raidho bv
Klein-Heidestraat 6
B-3670 Oudsbergen
E-mail: info@raidho.be
Telephone: +32 89 23 96 10
Which data do we process?
We only process the data you provide to us yourself, as well as the technical data required to make the website work:
- Contact form: your name, e-mail address, telephone number, company name and your message.
- Quotation form: the same data, supplemented with the requested service, the material, the number of items, your message and the files you send along, such as designs, drawings or photos.
- Whitepaper request: your name, company name, e-mail address, telephone number and preferred language.
- Contact by e-mail or telephone: the data you provide to us on that occasion.
- Technical data: your IP address and browser data, as recorded in the web server's log files. To prevent misuse of the forms, we also use your IP address temporarily (ten minutes) to limit the number of submissions.
What do we use your data for?
- Answering and following up on your question or quotation request. This is necessary in order to make you a proposal at your request or to enter into an agreement with you, or it is our legitimate interest to respond to your question.
- Send you the requested white paper. We do this on the basis of your consent. You can withdraw that consent at any time, for example by sending us an e-mail.
- Keep the website secure and working properly. This is our legitimate interest.
- Comply with legal obligations, for example our accounting obligations when a quotation leads to an order.
We do not use your data for any other purposes, and we never sell or rent it to third parties.
Who do we share your data with?
Your data is only shared with parties that help us keep the website and our services running, such as our hosting provider and our e-mail provider. They process your data solely on our instructions. We do not pass your data on to other parties, unless the law obliges us to do so.
On the contact page you can display a Google Maps map. That map is only loaded after you click on it. From that moment on, Google receives your IP address and may place cookies. Google may also process that data outside the European Economic Area. You can read more about this in our cookie statement and in Google's privacy policy.
How long do we keep your data?
We do not keep your data longer than is necessary for the purpose for which we received it. Data from an enquiry or a request for a quotation is kept for as long as is necessary to follow it up and to handle any resulting order, and thereafter for as long as the law requires.
How do we protect your data?
We take appropriate technical and organisational measures to protect your data against loss and unlawful use. The website uses a secure connection, and files you send along via a form are not publicly accessible: only Raidho staff can open them.
Your rights
You have the right to view your data, to have it corrected or to have it erased. You can also ask us to restrict the processing, object to the processing and request your data in a commonly used format. You can withdraw any consent you have given at any time.
Would you like to exercise one of these rights? Then send an e-mail to info@raidho.be. We will reply within one month.
Do you disagree with the way we handle your data? Let us know and we will look for a solution together. You can also lodge a complaint with the Data Protection Authority, Drukpersstraat 35, 1000 Brussels, www.gegevensbeschermingsautoriteit.be.
Changes
We may amend this privacy statement, for example when the website changes. The date at the top shows when it was last updated.